Adobe Support

Despite my recent complaints about Adobe, I must give kudos to Adobe for good customer support. Adobe adequately resolved the activation issue and refunded the misleading Fireworks “update”. Thats good customer service. But the reason why these issues even came up have not been adequately addressed and thus my complaints still stand. Other Adobe customers are probably struggling with the same issues. So again I ask Adobe to revisit the activation scheme (there has got to be a better way!) and also clarify how specific apps can be upgraded especially in regards to apps originally purchased in a suite.

On a side note: I’m pretty sure Adobe is outsourcing their phone support. The reps I spoke with had pretty good english skills wherever in the world they were located so it was a pretty decent experience. The reason why I’m pretty sure they are outsourced is that one rep didn’t understand what a colon was until I explained the 2 little dots.

That’s fast…

Safari 3 beta. It’s pretty snappy in my non-scientific testing. Recommended for those who like speed and excellent web standards rendering. I haven’t tried it on Windows yet.

Thoughts on WWDC 2007 Keynote: Hmmm…interesting but not as revolutionary as past WWDC. But then again, I haven’t seen everything under the hood in Leopard. I think the biggest things are the Quick Look (full previews of documents/files/movies without opening the creator application) and Time Machine (one step, no-think backup and retrieval). Time Machine can be revolutionary if Apple does it perfectly and flawlessly. Of all companies, they certainly have a chance to pull it off.

Update: Running Safari on my work PC shows that there’s a lot of room for improvement. Not snappy. At all. And from the internet there appears to be major internationalization issues because it appears Safari 3 Beta was aimed for the english speaking world only.