Per Design

Mostly musings on design

Per Design

Adobe Support

Despite my recent complaints about Adobe, I must give kudos to Adobe for good customer support. Adobe adequately resolved the activation issue and refunded the misleading Fireworks “update”. Thats good customer service. But the reason why these issues even came up have not been adequately addressed and thus my complaints still stand. Other Adobe customers are probably struggling with the same issues. So again I ask Adobe to revisit the activation scheme (there has got to be a better way!) and also clarify how specific apps can be upgraded especially in regards to apps originally purchased in a suite.

On a side note: I’m pretty sure Adobe is outsourcing their phone support. The reps I spoke with had pretty good english skills wherever in the world they were located so it was a pretty decent experience. The reason why I’m pretty sure they are outsourced is that one rep didn’t understand what a colon was until I explained the 2 little dots.